1. Scope of Services & Broker Status

The Broker does not operate aircraft, does not issue its own Air Waybills (AWB), and is not a party to the contract of carriage. The Broker's role is limited to arrangement, coordination, and facilitation of cargo transport.

• No Offer to Contract: Any quote, proposal, or communication from the Broker constitutes an invitation to treat only and shall not be deemed a binding offer. No agreement is formed until the Broker issues a written Booking Confirmation and payment has been received.
• Right to Refuse: The Broker reserves the right, at its sole discretion, to decline any cargo booking request at any time prior to written confirmation, without obligation to provide reasons and without liability.
• Liability Convention: Where applicable, the carriage of cargo is governed by the Montreal Convention 1999 (MC99) or the Warsaw Convention. The Carrier's liability is limited accordingly. The Broker's liability does not exceed that of the Carrier.

2. Shipper Representations & Compliance

• Legal Capacity: The Shipper warrants that they are legally competent to enter into this agreement and, where acting on behalf of a corporate entity, are duly authorised to do so.
• Source of Funds: The Shipper declares that all funds used for payment are derived from legitimate sources and are not proceeds of criminal activity. The Broker reserves the right to conduct AML/KYC verification as required by applicable law.
• Sanctions: The Shipper declares that neither they nor any beneficial owner of the cargo is a Sanctioned Person under EU, UN, OFAC, OFSI, or any applicable regulatory authority sanctions lists. Any booking found to involve a Sanctioned Person shall be void ab initio. Payments received shall be held pending legal review and may be reported to the relevant authorities.
• Accuracy of Declarations: The Shipper warrants that all information provided — including cargo descriptions, weight, dimensions, value declarations, and Harmonised System (HS) codes — is accurate, complete, and truthful. A penalty of EUR 500 shall be immediately due for any material false or incomplete cargo declaration, without prejudice to any further liability.

3. Accepted Cargo Categories

• High-Value Assets: Precious metals (gold, silver, platinum), fine art, jewellery, luxury goods, antiques, and museum-quality items.
• Sensitive & Regulated Cargo: Pharmaceuticals and temperature-controlled medical supplies (GDP-compliant), biological specimens, and certified laboratory samples.
• AOG & Industrial Components: Aerospace components, automotive manufacturing parts, technical equipment for urgent industrial applications, and time-critical replacement parts.
• Specialist Cargo: On-board couriers (OBC), diplomatic pouches, confidential documents, and high-security consignments with chain-of-custody requirements.

All cargo categories are subject to operator acceptance. The Broker does not guarantee acceptance of any specific cargo type and will confirm feasibility on a case-by-case basis.

4. Prohibited Cargo

The following cargo is strictly prohibited and will not be transported under any circumstances:

• Illegal drugs, narcotics, and controlled substances not permitted under applicable law.
• Undeclared weapons, firearms, ammunition, or explosive devices.
• Hazardous materials not compliant with IATA Dangerous Goods Regulations (DGR) or for which carrier approval has not been obtained.
• Counterfeit, pirated, or trade-sanctioned goods.
• Human remains (unless transported under specific funerary or humanitarian protocols approved in advance).
• Cargo owned by or destined for Sanctioned Persons or entities under applicable embargo regimes.
• Any cargo the transport of which would violate applicable law in the country of origin, transit, or destination.

5. Quotation, Pricing & Payment

• Quotes: All quotes are based on declared weight, dimensions, cargo type, and routing at the time of enquiry. Final pricing is subject to carrier confirmation and aircraft availability.
• Fuel Surcharge: Quoted prices are based on aviation fuel costs at the date of quotation. The Broker reserves the right to apply a fuel surcharge if fuel costs increase by more than 5% between booking and departure, with written notice to the Shipper.
• Payment: Full payment must be received prior to cargo loading. Failure to remit payment on time may result in shipment cancellation without refund.
• Inclusions: Aircraft or cargo capacity charter, crew, fuel, standard freight handling, landing fees, and ATC routing charges.
• Exclusions & Post-Shipment Billing: Customs duties, import/export taxes, specialist handling (temperature-controlled, hazardous goods), security surcharges, de-icing, storage, ground transport, fumigation, crating, and out-of-hours airport extensions are excluded unless explicitly stated in the quote. Post-shipment charges are due within 5 (five) business days of invoice date.

6. Cancellation Policy

In the event of cancellation by the Shipper, the following fees apply immediately:

7. Air Waybill, Customs & Documentation

• AWB: The Air Waybill (AWB) is issued by the Carrier, not by the Broker. The Shipper is responsible for ensuring the AWB accurately reflects the cargo description, declared value, HS codes, and all required regulatory information.
• Export & Import Compliance: The Shipper bears sole responsibility for ensuring that all cargo complies with applicable export control regulations, import licensing requirements, and customs regulations of the country of origin, transit countries, and destination country.
• CITES & Regulated Items: The Shipper is solely responsible for obtaining all required CITES permits, export licences, import authorisations, or any other regulatory documentation required for the specific cargo.
• Customs Delays: The Broker and Carrier accept no liability for delays caused by customs inspections, regulatory holds, or documentation deficiencies attributable to the Shipper.

8. Liability, Cargo Insurance & Claims

• Liability Cap — Broker: The Broker's maximum liability arising out of or in connection with any cargo shipment shall not exceed the total fee paid to the Broker for the specific shipment giving rise to the claim. The Broker shall not be liable for indirect, consequential, or punitive damages.
• Liability Cap — Carrier: Carrier liability for loss or damage is limited under the applicable convention (Montreal Convention 1999: 22 SDR per kilogram; Warsaw Convention where applicable). The Broker accepts no liability for the acts, omissions, or defaults of the Carrier.
• Cargo Insurance: The Broker does not automatically provide cargo insurance. The Shipper is solely responsible for arranging all-risk cargo insurance covering the full declared value of the shipment. The Broker can assist in obtaining insurance upon specific written request.
• Claims Procedure: Any claim for loss or damage must be submitted in writing to the Broker within 14 (fourteen) days of the actual or expected delivery date, together with the original AWB, packing list, commercial invoice, and photographic evidence of damage where applicable.

9. Force Majeure

The Broker is not liable for delays, diversions, or cancellations caused by events beyond its control, including but not limited to: adverse weather, strikes, ATC restrictions, political unrest, mechanical failures, AOG (Aircraft on Ground), pandemic or epidemic declarations by national or international health authorities (including WHO), governmental orders, trade embargoes, export or import bans, airspace closures, or any other act of public authority.

In the event of a Force Majeure cancellation, the Broker will use best efforts to source an alternative solution. Any additional costs must be authorised and paid by the Shipper.

10. Data Protection — GDPR

• Processing: The Broker collects and processes personal and company data — including names, contact information, cargo declarations, and payment data — solely for the purpose of arranging and managing cargo services. Data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national law.
• Sharing: Data will not be shared with third parties other than the Carrier, payment processors, customs authorities, and any authority required by law.
• Rights: Full details are available in the Broker's Privacy Policy at www.primejetbrokerage.com.

11. Sanctions & Export Control Compliance

• The Broker operates in full compliance with applicable international sanctions regimes and export control regulations, including EU Council Regulations, OFAC regulations, UN Security Council Resolutions, and OFSI guidance.
• The Broker reserves the right to suspend or cancel any shipment at any time without liability if, in its reasonable assessment, the shipment may violate applicable sanctions or export control regulations.

12. Amendments & Governing Law

The Broker reserves the right to update these Terms at any time. Updated versions apply to all bookings made after the date of publication. Confirmed bookings are governed by the Terms in force at the time of confirmation.

By proceeding with the payment, the Shipper declares to have read, understood, and fully accepted the Prime Jet Brokerage Air Cargo Terms and Conditions stated above.