CHARTER TERMS
& CONDITIONS

1. SCOPE OF SERVICES & BROKER STATUS

The Broker does not operate aircraft and is not a direct or indirect air carrier. The contract for carriage is established directly between the Client and the licensed Air Operator (AOC holder). The Broker shall not be deemed a partner or joint venturer with the Operator.

2. QUOTATION, PRICING & PAYMENT

• Availability: All quotes are subject to aircraft availability, owner's final approval, and crew availability at the time of booking.
• Fuel Surcharge: The Charter Price is based on aviation fuel costs at the date of quotation. Should fuel prices increase by more than 5% between booking and departure, the Broker reserves the right to adjust the price accordingly.
• Payment: Full payment must be cleared in the Broker's bank account prior to the scheduled departure. Failure to do so may result in flight cancellation treated as a "No Show."
• Inclusions: Aircraft charter, crew, fuel, landing fees, routing ATC charges, and standard catering (typically defined as standard VIP snacks, cold platters, and standard beverages).
• Exclusions & Post-Flight Billing: De-icing, hangarage (if required for de-icing or weather protection), satellite phone/Wi-Fi usage, specialized VIP catering (e.g., hot meals, specific alcohol requests), out-of-hours airport extensions, specific passenger taxes (e.g., UK APD, Italian Luxury Tax), and ground transportation are excluded unless explicitly itemized in the quote. These costs will be invoiced post-flight and are due immediately upon receipt.
• Pets: Pets must be pre-approved by the Operator. A mandatory cabin cleaning fee may apply and will be billed post-flight.

3. CANCELLATION & CHANGE POLICY

In the event of cancellation by the Client, the following fees apply immediately:

3.1 LIABILITY, CONDUCT & FORCE MAJEURE

• Documentation: The Client is solely responsible for ensuring all passengers possess valid passports, visas, and necessary health documentation. Denied boarding or flight delays due to missing documents will result in a 100% cancellation fee.
• Baggage & Contraband: Passengers are strictly prohibited from transporting hazardous materials, illegal drugs, contraband, or undeclared weapons. The Broker and Operator assume no liability for the loss, damage, delay, or contents of passenger baggage. The Client assumes full legal and financial responsibility for any customs or immigration violations.
• Force Majeure: The Broker is not liable for delays, diversions, or cancellations caused by events beyond its control, including but not limited to adverse weather, strikes, ATC restrictions, political unrest, mechanical failures, or AOG (Aircraft on Ground).
• Recovery & Replacements: In the event of an AOG or cancellation under Force Majeure, the Broker will use its best efforts to source a comparable replacement aircraft. Any price difference, repositioning costs, or additional fees for the replacement aircraft must be authorized and paid by the Client.
• Damages & Extraordinary Cleaning: The Client assumes full financial liability for any damage to the aircraft (interior or exterior) caused by passengers, their guests, or pets. If the cabin requires professional deep cleaning due to excessive soiling, unauthorized smoking, or bodily fluids, a mandatory cleaning fee will be invoiced to the Client post-flight.
• Passenger Delays & Captain's Authority: The Pilot-in-Command holds ultimate authority over flight safety and passenger boarding. Disruptive behavior may result in offloading at the Client's expense. Should passenger tardiness result in missed ATC slots, extended airport operational hours, or the crew exceeding legal maximum duty times, the Client will be responsible for all resulting surcharges, up to and including total flight cancellation with penalty.

4. ACCEPTANCE & GOVERNING LAW

By proceeding with the payment or signing below, the Client declares to have read, understood, and fully accepted the Prime Jet Brokerage Terms and Conditions of Service stated above.