Privacy Policy

1. Who We Are

Prime Jet Brokerage ("we", "us", "our") is a private aviation brokerage arranging private jet, helicopter and executive ground transport charters through EASA-certified third-party operators. We act as the data controller for the personal data described in this policy.

Contact: info@primejetbrokerage.com · WhatsApp: +39 393 185 3699

2. What Data We Collect

We collect the personal data you provide directly when requesting a quote or communicating with us, including:

• Contact details — name, email address, phone/WhatsApp number.
• Trip details — origin, destination, dates, passenger count, and any special requirements (e.g. pets, cargo, accessibility needs).
• Passenger information required by operators or authorities for a specific flight (passport details, date of birth) where relevant.
• Communications — the content of messages you send us via WhatsApp, email, or our website widgets.
• Technical data — IP address, browser type, and pages visited, collected automatically through cookies (see our Cookie Policy).

3. How We Use Your Data

We use your personal data to:

• Prepare and send you charter quotes.
• Arrange and coordinate your booking with the operating aircraft, helicopter, or ground transport provider.
• Communicate with you about your enquiry or booking via WhatsApp, email, or phone.
• Comply with legal, safety, customs, and security obligations applicable to air and ground travel.
• Improve our website and services, and understand how visitors use our site.

4. Legal Basis for Processing

Under the EU General Data Protection Regulation (GDPR), we rely on the following legal bases: performance of a contract or steps taken at your request prior to entering into one (Art. 6(1)(b)); our legitimate interest in operating and improving our brokerage business (Art. 6(1)(f)); compliance with legal obligations (Art. 6(1)(c)); and your consent where required, for example for non-essential cookies (Art. 6(1)(a)).

5. Sharing Your Data

We share the minimum data necessary with the EASA-certified aircraft operators, helicopter operators, and ground transport providers required to fulfil your specific charter — never for their independent marketing purposes. We may also share data with service providers who support our operations (e.g. IT hosting, communication tools), bound by confidentiality obligations, and with public authorities where required by law (e.g. customs, immigration, security).

We do not sell your personal data to third parties.

6. International Data Transfers

Because private aviation is inherently international, your data may be shared with operators or authorities outside the European Economic Area in connection with a specific flight. Where this occurs, we take reasonable steps to ensure an adequate level of protection, consistent with GDPR requirements.

7. Data Retention

We retain your data for as long as necessary to fulfil the purposes described in this policy, including any applicable legal, accounting, or reporting requirements. Enquiry data that does not result in a booking is generally retained for a limited period and then deleted or anonymised.

8. Your Rights

Under the GDPR and applicable Spanish data protection law (LOPDGDD), you have the right to: access the personal data we hold about you; request rectification of inaccurate data; request erasure of your data; restrict or object to certain processing; request data portability; and withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at info@primejetbrokerage.com. You also have the right to lodge a complaint with your national data protection authority — in Spain, the Agencia Española de Protección de Datos (AEPD); in Italy, the Garante per la protezione dei dati personali.

9. Cookies

Our website uses cookies to operate correctly and to understand how visitors use our site. Full details are available in our Cookie Policy.

10. Data Security

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse, proportionate to the sensitivity of the data involved.

11. Children's Privacy

Our services are directed at adults arranging private travel. We do not knowingly collect personal data from children beyond what is necessary to arrange travel for a minor accompanying an adult passenger.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "last updated" date at the top of this page indicates when it was last revised.

13. Contact Us

For any questions about this Privacy Policy or how we handle your data, contact us at info@primejetbrokerage.com or via WhatsApp at +39 393 185 3699.